Will your team display customer centricity as The Team Apprentice
How customer Focused is your team? Or are they just Product Driven?
Our fun Customer Centricity training programs are rich in learning’s, engaging for all, fun to participate and learning through creativity. We all know that the most important person in your business is the customer. But does your team truly understand your customers, their needs and their business? In the Apprentice we test your teams drive, energy and direction.
Our Facilitator takes on the role as a Customer Character, acting as a customer who has an urgent need. Teams receive equipment, a tender outlining the instructions and materials needed to succeed. Teams allocate roles and begin planning and working on their unique solution for the customer as they race against the clock with other teams to come up with a special design that meet the customers needs.
Your teams creative team building skills are put to the test in this fun to do activity. How well they listen, collaborate and apply their team work will determine which team comes up with the best result. Each team in the finale is given the opportunity to present their superbly crafted design and explain its features to the client. Here there is a dramatic twist where teams discover the meaning of being customer focused versus product driven and the distinctions in the behaviours between the two.
Who is the most important person in your business?
Without customers there is no business!
This activity encourages an appreciation for your most important people; customers!
This program asks delegates to demonstrate what it takes to win a customer`s business. Ask yourself…is your team product focused or is it Customer Driven? Each group interacts in a new customer market and is required to come up with a solution. They will need to use all their skills, creativity, and ingenuity if they are to succeed! All is revealed with The Apprentice Team. Dynamic teambuilding activities are more popular with changing demographics of groups in teams, read our ideas HERE.
For the finale is teams discuss and discover some the different approaches they took to solving the customers need. The Apprentice Team activity is perfect as an initial team event, or as part of a program to anchor the key messages around your business. Teambuilding Australia created a dynamic team event – perfect to add energy to a conference, training workshop or company retreat.
Great for teams wishing to highlight rapport and customer centricity, vision and the illustration of a teams core values. Teams can optionally create a product launch through a TV commercial or night show for even more fun! Looking for more great interactive team based learning activities, from 45mins to 2 hours – CLICK HERE